Frequently Asked Questions

 

1. What types of dresses does Ruolai Bridal offer?

Ruolai Bridal offers wedding dresses, bridesmaid dresses, wedding guest dresses, prom dresses, evening dresses, and other special-occasion styles. Current collections include designs such as A-line, ball gown, mermaid, mini, maxi, strapless, long-sleeve, chiffon, satin, lace, and sequin dresses.

2. Are Ruolai dresses made to order?

Most Ruolai dresses are made to order. Production begins after an order is confirmed, so the time needed before shipping can vary by item. If you need to confirm whether a specific style is in stock, please contact customer service by WhatsApp or email before placing your order.

3. How do I choose the right size?

Please use your current body measurements when choosing a size, especially your bust, natural waist, and hips. Product options currently include a range of standard sizes on many styles, including sizes 2 through 20W; availability can vary by dress, color, and selected option. Review the options on the product page carefully before adding an item to cart.

4. Can I order a custom-size dress?

Ruolai Bridal offers custom-size dresses. Please contact customer service before ordering if you need a custom size, so the team can confirm the available options for your selected style. Please note that custom-size dresses are not eligible for return unless there is a manufacturing defect or the item received is incorrect.

5. Can I request a custom color or design change?

Custom color dresses and personalized or specially modified designs are available only when confirmed with customer service. Because these items are customized, they are not eligible for return unless there is a manufacturing defect or the wrong item is received.

6. How long does tailoring take?

Estimated tailoring time depends on the category:

  • Wedding guest dresses and bridesmaid dresses: approximately 1–2 weeks
  • Wedding dresses and prom dresses: approximately 2–8 weeks

These are estimated tailoring periods before shipment. Please allow additional time for shipping to your destination.

7. How long does shipping take?

Estimated shipping times after dispatch are:

  • North America: 5–8 business days
  • Europe: 5–10 business days
  • Middle East: 7–15 business days
  • Asia: 5–8 business days
  • Central and South America: 10–15 business days

Delivery timing may be affected by holidays, events, customs processing, or carrier conditions.

8. Is shipping free?

The store currently displays free shipping on orders over $399. Your final shipping options and charges, if any, are shown during checkout for your delivery address.

9. How can I track my order?

Once your order ships, you will receive an email with a tracking number. The tracking number generally becomes active within 24 hours, and tracking updates may take 48–72 hours to appear. If you cannot track your package normally, please contact customer service for assistance.

10. What should I do if my package is delayed, lost, or stolen?

If you have an issue with shipment tracking or delivery, contact Ruolai Bridal customer service as soon as possible. The team will help investigate the issue. Please note that once a package has left the facility, carrier events are outside the store’s direct control, and the store is not responsible for lost or stolen packages.

11. What is your return window?

You may request a return within 14 days after receiving your order. Please contact customer service before sending anything back. Unauthorized returns may not be accepted.

12. What condition must a return be in?

To be eligible for return, an item must be returned within 14 days of delivery; be unworn, unused, unwashed, and in its original condition with tags attached; and include original packaging and order information. Please use a trackable shipping method for your return.

13. Which items cannot be returned?

Final-sale items, gift cards, customized or personalized items, custom-size dresses, custom-color dresses, and specially modified designs are not eligible for return. The exception is where there is a manufacturing defect or an incorrect item was received.

14. Who pays for return shipping?

Customers are responsible for return-shipping costs unless the item is defective, damaged during delivery, or the wrong item was sent. Ruolai Bridal recommends using a trackable return service because it is not responsible for packages lost during return transit.

15. How can I contact Ruolai Bridal?

For order, sizing, custom-order, shipping, or return questions, contact the customer service team:

For a faster response, include your order number (if available), the product name or link, and clear photos or videos when reporting a quality issue.