Política de reembolso

At Ruolai, we want every customer to feel confident and happy with their purchase. If your item does not meet your expectations, you may request a return within 14 days after receiving your order.

Please contact our customer service team first at asaweddingdress@163.com before sending any items back. Unauthorized returns may not be accepted.

Return Conditions

To be eligible for a return:

· Items must be returned within 14 days of delivery.

· Items must be unworn, unused, unwashed, and in their original condition with tags attached.

· Items must include the original packaging and order information.

· Customers must use a trackable shipping method when returning items.

For hygiene and safety reasons, certain products cannot be returned (see Non-Returnable Items below).

Customized & Made-to-Order Items

Many Ruolai dresses are made-to-order to ensure the best fit and quality.

The following items are not eligible for return unless there is a manufacturing defect or the item received is incorrect:

· Custom size dresses

· Custom color dresses

· Personalized or specially modified designs

If you receive an item with a quality issue, please contact us within 14 days of delivery and provide photos or videos. Our customer service team will assist you with the best solution.

Non-Returnable Items

The following items cannot be returned:

· Final sale items

· Gift cards

· Customized or personalized items

Return Shipping

Customers are responsible for return shipping costs unless:

· The item received is defective

· The item is damaged during delivery

· The wrong item was sent

We recommend using a shipping service with tracking information, as Ruolai is not responsible for packages lost during return shipment.